Personal Data Protection
vcity155

vcity155 is an online gambling platform operating under international licensing, providing slots, live casino, sports betting, crash games and various digital entertainment to adult players in Malaysia. We understand that your trust is our most valuable asset, and one of the ways we maintain that trust is through responsible management of personal information.

This Privacy Policy explains the types of information we collect when you register or use the vcity155 platform, the purpose of that collection, how we protect it, and your rights as the data owner. This document applies to all users of the vcity155 website, including those who only browse content without registering an account.

By accessing or using our platform, you acknowledge that you have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this document, please stop using our platform and contact us for further enquiries.

vcity155 collects two main categories of information: information you provide directly, and information collected automatically while you use our platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or valid identification document
• An active and reachable email address
• A registered Malaysian mobile phone number
• Date of birth for age verification purposes (this platform is for users aged 21 and above only)
• Username and password you choose during registration
• Payment method details you use, including e-wallets (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow account information, FPX online banking and crypto wallets (USDT, BTC, ETH)
• Identity verification documents requested during the KYC process

Information collected automatically:

• IP address and general network information
• Device type, operating system and browser version used
• Activity log data within the platform, including games played and session duration
• Cookie information and similar tracking technologies
• Platform performance data for technical improvement purposes

Every piece of data we collect has a clear and limited purpose. vcity155 processes your information for the following purposes:

• Registering and managing your player account on the vcity155 platform
• Verifying your identity and age (21+) to meet international licensing requirements
• Processing deposits, withdrawals and account balance management securely
• Sending notifications related to transactions, bonus updates and platform technical information
• Detecting and preventing fraud, money laundering and activities that violate the terms of use
• Providing effective customer support via live chat and email in Malay and English
• Improving user experience based on platform usage patterns
• Complying with legal obligations and the requirements of relevant regulatory bodies

We will not use your data for third-party marketing purposes without your consent, and we will not sell your personal information to any external organisation.

vcity155 respects the confidentiality of your data. In general, your personal information will not be shared with external parties. However, there are certain circumstances where data sharing is necessary:

• Payment providers: Minimum transaction information necessary is shared with the payment service providers we use, including FPX gateways, DuitNow and e-wallet operators, solely to process your financial transactions.
• Legal obligations: We may be required to disclose your information when ordered by a court of competent jurisdiction or a lawful authority under applicable law.
• Technical service providers: Technical partners who help operate our platform infrastructure are bound by strict confidentiality agreements and may only access data required for their specific tasks.
• Platform protection: In cases of fraud, security threats or serious violations of the terms of use, we reserve the right to share relevant information with authorised authorities or investigators.

All third parties that receive your data from vcity155 are required to comply with data protection standards equivalent to or higher than those we practise.

The vcity155 platform uses cookies and similar local storage technologies to improve the user experience, maintain your login session and understand how players interact with our website. Cookies are small text files stored on your device when you browse a website.

There are several types of cookies we use: session cookies that expire automatically when you close your browser, persistent cookies that help identify returning players for login convenience, and functional cookies that store your language preferences and display settings.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in to your vcity155 account.

The security of your data is vcity155's top priority. We implement multiple layers of technical and operational protection to ensure your personal and financial information is protected at all times.

• 256-bit SSL/TLS encryption for all data communication between your device and our servers
• Two-factor authentication (2FA) system available for additional account protection
• Continuous monitoring for suspicious activity and unauthorised access attempts
• Regular security audits by the internal technical team
• Separation of sensitive data environments from publicly accessible systems
• Role-based access control (RBAC) policy for internal staff

While we take all reasonable precautions, no digital system can guarantee absolute security. We encourage users to also protect their own accounts by using strong passwords, not sharing login credentials, and logging out when using shared devices.

vcity155 retains your personal information for as long as necessary to fulfil the processing purposes stated in this policy, or for as long as required by legal and licensing obligations.

Financial transaction records and account activity logs are retained for the period stipulated by financial compliance and anti-money laundering requirements. Once the retention period ends and there is no ongoing legal requirement, your data will be securely deleted or anonymised.

If you close your vcity155 account, we will begin the data deletion process within a reasonable timeframe, though certain records may need to be retained to fulfil ongoing regulatory obligations.

As a vcity155 platform user, you have certain rights in relation to your personal data. We fully recognise and respect these rights:

• Right of Access: You have the right to know what personal data we hold about you and to obtain a copy of it.
• Right of Rectification: If any information is inaccurate or outdated, you may request that we update it.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data, subject to ongoing legal obligations.
• Right of Restriction: You may request that we limit the processing of your data in certain situations, for example while a query about data accuracy is being resolved.
• Right to Object: You have the right to object to the processing of your data for certain purposes, such as direct marketing.
• Right to Data Portability: You may request a copy of your data in a machine-readable format to be transferred to another platform.

To exercise any of the rights above, contact the vcity155 customer support team via 24/7 live chat or submit a written request to our email address. We will process your request within a reasonable time and inform you of the steps taken.

As a platform operating under international licensing, your data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that adequate safeguards are in place to protect your data during transfer and storage in other countries.

All cross-border data transfers are carried out in accordance with procedures that comply with international data protection standards. We only work with partners and service providers who can demonstrate their compliance with those standards.

vcity155 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, services offered, or regulatory requirements. Any material changes will be communicated to you via a notification on the platform or through the email address registered to your account.

We encourage you to review this page periodically. The "Updated" date at the top of this page reflects the date of the last revision. Continued use of the vcity155 platform after any changes are published means you accept the updated version of the Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the vcity155 customer support team is ready to assist.