vcity155 Help Centre

vcity155 FAQ — Complete Answers for Malaysian Players

This page collects the most frequently asked questions from Malaysian players — from how to contact customer support, understanding VIP rewards, claiming the welcome bonus, through to the withdrawal process. All answers are provided using the latest and accurate information based on the services offered by vcity155.

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Help & Support

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VIP Rewards

5 questions

Bonus & Promotions

5 questions

How to Withdraw

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Why Choose vcity155
What Sets vcity155 Apart

Here are the key features most commonly asked about by new players before registering an account.

International Licensing

vcity155 operates under an international licence, ensuring every transaction and gaming activity is carried out in a safe and responsible environment.

Malaysian Local Payments

Deposits and withdrawals are supported via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH — all in Malaysian Ringgit.

24-Hour Support

The vcity155 support team is available via live chat and email, 24 hours a day 7 days a week, in Bahasa Melayu and English — without exception.

100% Welcome Bonus

New members are eligible for a 100% bonus on their first deposit up to RM500. The wagering requirement is 10x the bonus amount received, not the deposit amount.

5-Level VIP Programme

From Bronze to Diamond, each VIP level carries higher weekly cashback — up to 1.0% for Diamond members. The more active you play, the greater the rewards.

Fast & Reliable Withdrawals

The withdrawal process at vcity155 takes between 10 and 45 minutes, including weekends and public holidays, depending on the payment method chosen.

Help & Support

Everything you need to know about how to contact the vcity155 support team.

The vcity155 support team serves in Bahasa Melayu and English. You can write your message in either language and our agents will reply in the same language. This makes things easier for local players who are more comfortable communicating in Bahasa Malaysia.

Yes, vcity155 provides a support channel via email in addition to live chat. If your issue requires document attachments or screenshots, email is the right option. Include your account number and a clear description so your case can be processed faster.
✉ Support email address: [email protected]

Yes. vcity155 live chat operates 24 hours a day, 7 days a week — including Saturdays, Sundays and Malaysian public holidays. There are no closing hours. You can get help whenever you need it, without waiting for a working day.

To speed up the process, prepare the following information before contacting the vcity155 support team: your username or account ID, details of the issue you are facing, screenshots or proof of transaction if relevant, and the transaction reference number (if any). The more complete the information provided, the faster your issue can be resolved.

VIP Rewards

Learn more about the vcity155 VIP programme — from the Bronze level through to Diamond.

The vcity155 VIP programme has 5 levels, namely: Bronze, Silver, Gold, Platinum and Diamond. Each level carries higher weekly cashback rewards, along with additional privileges based on your status. The Diamond level is the highest with the most exclusive benefits.

Weekly cashback is calculated based on your gaming activity throughout that week. The cashback rates by level are as follows:
🥉 Bronze — up to 0.2%  |  🥈 Silver — up to 0.4%
🥇 Gold — up to 0.6%  |  💎 Platinum — up to 0.8%
👑 Diamond — up to 1.0%
This rate is credited to your vcity155 account automatically every week.

Besides weekly cashback, vcity155 VIP members enjoy more personalised service including priority support, access to exclusive promotions not offered to regular members, and early notifications for limited-time promotions. Members at higher levels also receive dedicated attention from a VIP account manager.

VIP level upgrades happen automatically when you show consistent and sufficient gaming activity. The more often and the more you play slots, live casino, sports betting or other games at vcity155, the faster you qualify to move to the next level — from Bronze to Silver, Gold, Platinum and finally Diamond.

VIP weekly cashback at vcity155 is credited every week according to the set cycle. The amount credited depends on your current VIP level and the total gaming activity during that week. If you do not receive your cashback at the expected time, contact vcity155 24/7 support for confirmation.

Bonus & Promotions

Everything you need to know about the welcome bonus and wagering requirements at vcity155.

In general, slots and most casino games at vcity155 count towards meeting the bonus wagering requirements. However, the contribution percentage may vary by game type. For accurate information on which games qualify and how much they contribute, please check the Terms & Conditions page or contact vcity155 live support.

Yes, the welcome bonus has an expiry period. You must meet the wagering requirements within the set period after the bonus is credited. If the requirements are not met within that time, the bonus and any bonus winnings will be automatically forfeited. Check the exact period in the vcity155 Terms & Conditions or ask support for more details.

Wagering requirements at vcity155 are calculated based on the total bonus amount received, not the deposit amount. For example:
Deposit RM100 → Bonus RM100 → Balance RM200
Wagering requirement: RM100 × 10 = RM1,000

Deposit RM1,200 → Bonus RM500 (maximum cap) → Balance RM1,700
Wagering requirement: RM500 × 10 = RM5,000
Once RM1,000 or RM5,000 has been wagered in games, the bonus winnings can be withdrawn.

Yes, you can request cancellation of a bonus that has already been credited by contacting vcity155 customer support. However, once the bonus is cancelled, any winnings earned from that bonus money will also be forfeited. Your original deposit remains intact and can be used or withdrawn under normal conditions without bonus restrictions.

No. The 100% welcome bonus up to RM500 at vcity155 is only available once per player — for your first deposit. One phone number, one email address, one device or one IP address counts as one player. Attempting to claim this bonus through multiple accounts is a breach of vcity155's Terms & Conditions.

How to Withdraw

Full details on the withdrawal process at vcity155 — from minimum limits to processing times.

Yes. vcity155 processes withdrawals every day of the week including Saturday, Sunday and public holidays. There are no restrictions based on day or time. A processing time of between 10 and 45 minutes still applies on any day, and the 24/7 support team is ready to assist if there are any delays.

The minimum withdrawal amount at vcity155 is RM50. This means your account balance must be at least RM50 to submit a withdrawal request. This applies to all available withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.

Withdrawals at vcity155 are typically completed within 10 to 45 minutes after the request is approved. This applies to all available payment methods. If the funds have not been received after 45 minutes, it is recommended that you check your account status and contact live support for further verification.

A withdrawal that remains pending for more than 45 minutes may be due to several factors: account verification not yet completed, bonus wagering requirements not yet met, or additional review required by the finance team. Bring a screenshot of the transaction status and your request ID to vcity155's 24/7 support for a prompt resolution.

Winnings from bonus funds can only be withdrawn once the wagering requirements have been fully met. For example, if you receive a RM100 bonus, you need to wager RM1,000 (10 × RM100) in qualifying games before the bonus winnings can be moved to your withdrawable balance and cashed out. Your original deposit funds are not subject to this restriction.
Still Have Questions?

Contact vcity155 Live Support

If your question is not answered above, the vcity155 support team is available 24 hours a day, 7 days a week — in Bahasa Melayu and English. You can also go directly to the login page to start playing.

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Live Chat 24/7
[email protected]
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